Everything You Need to Know About Your Ash Hopper Products

We’ve gathered our most common questions here to help you get the best experience from our products—from shipping and storage to safety and care. If you need anything else, we’re always happy to help.

Returns

  • Because our products are small-batch and personal hygiene items, we do not accept returns or exchanges.


    If you’re unhappy with your purchase, please email us at hello@ashhopper.com and we’ll do our best to help.

  • Please notify us within 7 days of receiving your package if there are any damages or discrepancies.
    Quality is important to us, and we want you to have a positive experience.

Shipping

  • We ship with USPS Monday through Friday.
    Please allow 1–3 business days for processing (this does not include postal transit time).
    As a micro-business, we prepare each order with care, and processing times may vary slightly.

  • Send us a message before checkout and we’ll do our best to accommodate your timeline.

  • If you’re within 10 miles of Slate Hill, NY, contact us for free local delivery — we love our neighbors.

Three neatly wrapped soap bars with white and brown packaging and a floral logo, placed on layered blue and brown textured paper, beside a pair of black scissors.

Product Use & Care

  • To extend the life of your Ash Hopper bar:

    • Keep it in a dry location between uses.

    • Use a soap dish with drainage to prevent the bar from sitting in water.

    • Store away from direct sunlight, heat, or humidity.
      This helps maintain the soap’s integrity and longevity.

    • Always let your soap dry fully on a draining soap dish.

    • If left in water, the bar may become soft or mushy.

    • Use a natural fiber washcloth for maximum lather and a luxurious experience.

    • Avoid contact with eyes. If it happens, rinse thoroughly with water.
      Most importantly: enjoy your new bathing experience!

  • If you’re within 10 miles of Slate Hill, NY, contact us for free local delivery — we love our neighbors.

Ingredients & Safety

  • Our products are made with natural ingredients, but essential oils are potent and may have contraindications.


    If you are pregnant or breastfeeding, please consult your physician before using any essential-oil-based product.

    • Please review all ingredients before purchasing.
      If you have sensitive skin or known allergies, we recommend:

      • Performing a patch test first

      • Speaking with your physician if you have concerns
        If you're pregnant or breastfeeding, consult your doctor before using products containing essential oils.

A small white bowl containing dried herbs and flower petals, placed on a beige fabric surface, with a larger transparent bowl in the background.
Three small glass measuring cups filled with colored liquids, arranged on a wooden surface with a beige background.

Important Note

Our products—and the information on this page—are not intended to treat, cure, prevent, or diagnose any medical condition and should not replace the advice of a trained physician.